Common purchase queries answered
Orders and Shipping
We ship via USPS so shipping times varies depending on where you are. We ship worldwide.
Click on the My Account icon in the upper right and fill in your details.
Oh my! Please let us now ASAP. We can correct it as long as it has not shipped. We ship fast so don’t delay.
Under My Account you will see a link for your order and tracking.
No we do not keep your card details on file.
Yes Sorry! Its the law.
We ship worldwide to most countries.
Yes your items will ship together.
Iron-on Patches
Instructions for using an iron for heat seal patches. These are your basic DIY at home instructions.
1. Set the iron to “cotton” or “high heat” on the temperature setting.
2. Lay the garment flat (on an ironing board).
3. Preheat the garment where the patch will be attached. You should protect your garment by putting an inexpensive cloth, sheet, or pillowcase between the iron and the garment. Then, press the heated iron firmly down on top of that cloth for 10 seconds.
4. Place the patch on the pre-heated spot. Put the cloth, sheet or pillowcase on top of the embroidered part of the patch so you don’t burn the embroidery thread. Press firmly on the iron for 15-20 seconds.
5. If possible, repeat this step through the reverse side of the garment. Be sure to use your thin cloth, sheet or pillowcase so you don’t burn the garment.
6. This is important: Your glue will be hot and liquified but it will cool fast and harden soon. Be very careful to not let the patch move around on the garment before the glue hardens. If it moves around, the bond will not be as secure.
7. Set your garment aside and let it cool back down to room temperature.
If you need to swap an item
Returns and Exchanges
Exchanges are gladly excepted except those items that are special order and made for you.
No problem! We will send you postage to return the incorrect item and reship you the correct one.
Please let us know asap.
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Please let us know ASAP as we ship pretty fast sometimes.
As long as your items have not shipped. But special order items are not included (those items made for you).